FAQ

In the ORLEN VITAY app the ORLEN Charge service is available which enables fully and conveniently manage the charging of electric cars in the ORLEN Charge network. Thanks to it, all key charging-related features are available in one place, without the need to use additional tools.

With the ORLEN Charge service in the ORLEN VITAY app, you can easily find the nearest charging stations, check their availability, start and end a charging session track your current charging sessions, monitor an active session, review your previous sessions, and download invoices.

ORLEN ID is a universal login system that provides access to all ORLEN digital services, including ORLEN VITAY, ORLEN Pay, and ORLEN Charge. With a single account, you can conveniently and securely use all our solutions.

You can create an ORLEN ID account during your first login to the ORLEN VITAY app or directly on the ORLEN ID registration page. Simply provide your basic information and confirm your email address.

Yes, data security is our priority. ORLEN ID uses modern data protection and authentication mechanisms to ensure the safety of your personal information and transaction history.

No. ORLEN Charge requires authentication via ORLEN ID, as it is the central authentication system for all ORLEN services.

One account for all ORLEN services (VITAY, ORLEN Pay, ORLEN Charge)
Secure login and data protection
Ability to integrate your transaction history in one place

Your transaction history will be visible if you currently have an ORLEN Charge account and link it in the ORLEN VITAY app.

Charging time depends mainly on the battery type, car model, and station power. The ORLEN Charge network offers charging points with power up to 400 kW, which can significantly speed up the charging process.

Charging power depends on many factors, including your vehicle’s specifications, state of charge, and battery temperature. Many electric vehicles have a pre-heating function that optimizes battery temperature before arriving at the station, which speeds up charging.

ORLEN Charge stations offer two types of connectors for DC charging: CHAdeMO and CCS (Combo). Additionally, there is one connector for AC charging—Type 2 (Mennekes). Some stations also have AC sockets where you can use your own charging cable.

No, you cannot unplug the connector while charging is in progress. To stop a charging session, you must first end the process using the ORLEN VITAY with ORLEN Charge app. During charging, the vehicle secures the connector to prevent accidental or unauthorized disconnection. Only after charging has stopped can you safely disconnect the connector from the vehicle.

Most ORLEN Charge stations are equipped with built-in DC and AC (Type 2) charging cables. There are also “plug-in” AC locations (with a socket) that require your own Type 2 cable. You can check the connector type at a specific charging station in the ORLEN Charge app before you arrive.

An idle fee is charged after 60 minutes from the start of charging on DC connectors and after 720 minutes on AC connectors. The price list is available at orlencharge.pl and in ORLEN VITAY with ORLEN Charge app.

If a station is not working properly, please report it by calling 801 167 536 or 502 167 536, or by using the contact form in the ORLEN VITAY with ORLEN Charge app or at https://opinie.orlen.pl/Forms/Mobile/OrlenCharge

If a spot designated for electric vehicle charging is occupied by a combustion engine car, you can report it directly to the appropriate authorities, such as the Municipal Guard or Police. Alternatively, please take photos confirming the incident at the charging station and attach them using the form at https://opinie.orlen.pl/Forms/Mobile/OrlenCharge.

Customers may use our 24/7 helpline. You can call us at 801–167-536; 502-167-536 or contact us using the form available from www.opinie.orlen.pl

You can get technical support via:

ORLEN VITAY Customer Service Center
The “Help” section in the ORLEN VITAY app
Email: support@orlen.pl or by calling the helpline at 800 167 536

Offer

Charging stations

FAQ