OUR SERVICES

We are a Public Electric Vehicle Charging Station Network Operator and Charging Service Provider.

Check out our charging fees

Find out more about chargers available at ORLEN stations

Download the ORLEN Charge app to use our chargers

Learn how to use ORLEN chargers

ORLEN Charge APP

Do you want to make using ORLEN chargers quick and easy?

Download the ORLEN Charge app.

The ORLEN Charge app is available on the App Store and Google Play for iOS and Android

More about the app

NEWS

2021 01 28

Advertising stand on the charging station

At one of our charging stations, PS 646 MOP Zastawie, a prototype advertising stand was installed as part of a pilot project.

Read more

2020 12 15

ORLEN chargers gradually switched to paid service

A process to introduce payments for the electric vehicle charging services provided on the ORLEN network has been under way since December 9th this year. It is a multi-stage process, with several new charging points on average included in the payment system every week.

Read more

FAQ

Can I charge without registration?

For a one-time charge, you will need to go through a procedure that will enable you to pay for the charge. Registration is available via the ORLEN Charge app.

Can I register for a company?

To register for a company, tick the appropriate box and enter your company details in the registration form available from the ORLEN Charge app.

How can I update or change my data?

Customers may access and modify data in the ORLEN Charge app at any time.

What is the ORLEN Charge app used for?

The app is used to authenticate the user, and you will need it to start and stop a charge. The app is available for the Android and iOS operating systems.

I forgot my login password. What should I do?

Open the app and select the Forgot Password option. After you enter the email address provided during registration, you will receive a password reset email from us within a few minutes.

What else can I use the ORLEN Charge app for?

The ORLEN Charge app will help you to easily locate the nearest charging station, check its availability, track your previous charging sessions and download invoices.

The charger doesn’t respond to the instructions I send via the app. What should I do?

Make sure your smartphone has a working internet connection. If you experience any problems with the mobile app, please contact our Customer Service 801-167-536, 502-167-536. Open 24 hours a day, 7 days a week.

How do I charge my car at an ORLEN charging station?

You need to use the ORLEN Charge app to start a charge. Log in to your account, find your charging station on the map or list, select a cable, plug the cable into your car and tap the start button to charge.

How long does it take to charge?

The charging time depends mainly on the type of battery, car model and power of the charging station. With 50 kW DC charging connectors (CHAdeMO and CCS), charging times are significantly reduced. You can charge your car even faster at our 100 kW stations.

Can two vehicles be charged simultaneously?

Two or three cars can be charged simultaneously at all ORLEN charging stations. Each charger can charge one car using a DC connector (CHAdeMO or CCS) and one car using an AC connector (Type 2). 100 kW chargers can charge three vehicles at the same time (two on a DC connector and one on an AC connector).

What connector types are available at ORLEN charging stations?

ORLEN charging stations offer two types of connectors designed for direct current (DC) charging, namely CHAdeMO and CCS (Combo), and one AC charging connector - Type 2 (Mennekes).

Can I disconnect the plug while charging?

You should not disconnect the plug while charging. You need to stop the charge via the ORLEN Charge app first. Then, you can safely unplug the cable from the vehicle.

What are Customer Service working hours?

Customers may use our 24/7 helpline. You can call us at 801–167-536; 502-167-536 or contact us using the form available from www.opinie.orlen.pl

Are your stations open 24/7?

All our charging stations are open 24 hours a day, 7 days a week. Check out our map in the ORLEN Charge app for full details and availability of each charging station.


TwitterFacebookYoutubeInstagram