We are a Public Electric Vehicle Charging Station Network Operator and Charging Service Provider.
ORLEN Charge APP
Do you want to make using ORLEN chargers quick and easy?
Download the ORLEN Charge app.
2021 08 17
PKN ORLEN receives the main award in FLEET DERBY 2021
PKN ORLEN receives the main award in FLEET DERBY 2021 for the best EV charging station network in the Electromobility/EV Charging Station Network category
Can I charge without registration?
For a one-time charge, you will need to go through a procedure that will enable you to pay for the charge. Registration is available via the ORLEN Charge app.
Can I register for a company?
To register for a company, tick the appropriate box and enter your company details in the registration form available from the ORLEN Charge app.
How can I update or change my data?
Customers may access and modify data in the ORLEN Charge app at any time.
What is the ORLEN Charge app used for?
The app is used to authenticate the user, and you will need it to start and stop a charge. The app is available for the Android and iOS operating systems.
I forgot my login password. What should I do?
Open the app and select the Forgot Password option. After you enter the email address provided during registration, you will receive a password reset email from us within a few minutes.
What else can I use the ORLEN Charge app for?
The ORLEN Charge app will help you to easily locate the nearest charging station, check its availability, track your previous charging sessions and download invoices.
The charger doesn’t respond to the instructions I send via the app. What should I do?
Make sure your smartphone has a working internet connection. If you experience any problems with the mobile app, please contact our Customer Service 801-167-536, 502-167-536. Open 24 hours a day, 7 days a week.
How do I charge my car at an ORLEN charging station?
You need to use the ORLEN Charge app to start a charge. Log in to your account, find your charging station on the map or list, select a cable, plug the cable into your car and tap the start button to charge.
How long does it take to charge?
The charging time depends mainly on the type of battery, car model and power of the charging station. With 50 kW DC charging connectors (CHAdeMO and CCS), charging times are significantly reduced. You can charge your car even faster at our 100 kW stations.
Can two vehicles be charged simultaneously?
Two or three cars can be charged simultaneously at all ORLEN charging stations. Each charger can charge one car using a DC connector (CHAdeMO or CCS) and one car using an AC connector (Type 2). 100 kW chargers can charge three vehicles at the same time (two on a DC connector and one on an AC connector).
What connector types are available at ORLEN charging stations?
ORLEN charging stations offer two types of connectors designed for direct current (DC) charging, namely CHAdeMO and CCS (Combo), and one AC charging connector - Type 2 (Mennekes).
Can I disconnect the plug while charging?
You should not disconnect the plug while charging. You need to stop the charge via the ORLEN Charge app first. Then, you can safely unplug the cable from the vehicle.
What are Customer Service working hours?
Are your stations open 24/7?
All our charging stations are open 24 hours a day, 7 days a week. Check out our map in the ORLEN Charge app for full details and availability of each charging station.