Charging your electric vehicle on the ORLEN Charge network is now available in the ORLEN VITAY app – check it out and try it today.
From now on, the ORLEN Charge service is included in the latest ORLEN VITAY app as an additional module. This means you always have ORLEN Charge at your fingertips – all in one place! Convenient and secure.
What you get:
Convenience
one app for charging and using the VITAY loyalty program
Quick start
simple login and intuitive navigation
Full control
check charger availability, start your charging session, and monitor its progress
Download the latest version of the ORLEN VITAY app and see how easy it is to charge your car with ORLEN Charge!
See how simple it is – step by step:
Install the latest ORLEN VITAY app.
With ORLEN ID, you can log in to ORLEN Group services using the same credentials every time. It’s easy access, fast login, enhanced security and simple account management.
FAQ
What is the new ORLEN Charge feature in the ORLEN VITAY app?
ORLEN Charge is a new module in the ORLEN VITAY app that allows you to fully and conveniently manage the charging of electric cars in the ORLEN Charge network. You can locate charging stations, start and end charging sessions, and monitor their progress – all in one place.
What can I do with ORLEN Charge?
With ORLEN Charge, you can easily find the nearest charging stations, check their availability, track your current charging session, review your previous sessions, and download invoices.
What is ORLEN ID and why is it required to use ORLEN Charge?
ORLEN ID is a universal login system that provides access to all ORLEN digital services, including ORLEN VITAY, ORLEN Pay, and ORLEN Charge. With a single account, you can conveniently and securely use all our solutions.
How do I create an ORLEN ID account?
You can create an ORLEN ID account during your first login to the ORLEN VITAY app or directly on the ORLEN ID registration page. Simply provide your basic information and confirm your email address.
Is my data safe in the ORLEN ID system?
Yes, data security is our priority. ORLEN ID uses modern data protection and authentication mechanisms to ensure the safety of your personal information and transaction history.
Can I opt out of ORLEN ID and still use ORLEN Charge?
No. ORLEN Charge requires authentication via ORLEN ID, as it is the central authentication system for all ORLEN services.
What are the benefits of using ORLEN ID with ORLEN Charge?
- One account for all ORLEN services (VITAY, ORLEN Pay, ORLEN Charge)
- Secure login and data protection
- Ability to integrate your transaction history in one place
What happens to my transaction history when I switch to ORLEN Charge in the ORLEN VITAY app?
Your transaction history will be visible if you currently have an ORLEN Charge account and link it in the ORLEN VITAY app.
How long does it take to charge a car?
Charging time depends mainly on the battery type, car model, and station power. The ORLEN Charge network offers charging points with power up to 400 kW, which can significantly speed up the charging process.
Why is my car charging at a lower power than expected?
Charging power depends on many factors, including your vehicle’s specifications, state of charge, and battery temperature. Many electric vehicles have a pre-heating function that optimizes battery temperature before arriving at the station, which speeds up charging.
What types of connectors are available at ORLEN charging stations?
ORLEN Charge stations offer two types of connectors for DC charging: CHAdeMO and CCS (Combo). Additionally, there is one connector for AC charging—Type 2 (Mennekes). Some stations also have AC sockets where you can use your own charging cable.
Can I unplug the connector during charging?
No, you cannot unplug the connector while charging is in progress. To stop a charging session, you must first end the process using the ORLEN Charge app. During charging, the vehicle secures the connector to prevent accidental or unauthorized disconnection. Only after charging has stopped can you safely disconnect the connector from the vehicle.
Do I need my own charging cable?
Most ORLEN Charge stations are equipped with built-in DC and AC (Type 2) charging cables. There are also “plug-in” AC locations (with a socket) that require your own Type 2 cable. You can check the connector type at a specific charging station in the ORLEN Charge app before you arrive.
Are there additional fees if the car remains connected after charging is complete?
An idle fee is charged after 60 minutes from the start of charging on DC connectors and after 720 minutes on AC connectors. The price list is available at orlencharge.pl and in the ORLEN Charge app.
What should I do if a charging station is not working?
If a station is not working properly, please report it by calling 801 167 536 or 502 167 536, or by using the contact form in the ORLEN Charge app or at https://opinie.orlen.pl/Forms/Mobile/OrlenCharge
What should I do if a charging spot is occupied by a petrol or diesel car?
If a spot designated for electric vehicle charging is occupied by a combustion engine car, you can report it directly to the appropriate authorities, such as the Municipal Guard or Police. Alternatively, please take photos confirming the incident at the charging station and attach them using the form at https://opinie.orlen.pl/Forms/Mobile/OrlenCharge.
What are Customer Service working hours?
Customers may use our 24/7 helpline. You can call us at 801–167-536; 502-167-536 or contact us using the form available from www.opinie.orlen.pl
Where can I get help if I have issues with the app or charging?
You can get technical support via:
- ORLEN VITAY Customer Service Center
- The “Help” section in the ORLEN VITAY app
- Email: support@orlen.pl or by calling the helpline at 800 167 536